Client Support

How to buy gold?

It is very easy to buy gold bullion and silver bullion at City Gold Bullion. Here is a link to the full description of our buying process.

Pop into either our Adelaide or Brisbane offices with either a driver’s licence or passport and leave with the bullion you need.

Of course, if you have any questions at all, just call us, or – even better – drop in for a chat about how we can get you investing in bullion without delay.

Where are you located?

Our Adelaide office is located in the heart of the Adelaide CBD on King William St, Adelaide.

Our Brisbane office is located just across the road from Garden City Shopping Centre on Mt. Gravatt-Capalaba Road, Upper Mt. Gravatt.

We are easily accessible by foot and bus service. See our map on the Contact Us page for more details..

Do I pay GST on Gold and Silver bullion?

No. Most high-purity bullion investment is GST-free (sales tax free) because the Australian government has classified gold, silver and platinum bullion as an investment form.The exception is palladium and coins under 99.99% purity (gold, platinum) and 99.9% (silver). In these cases, GST of 10% is applicable to your purchase.

If you have an ABN (Australian Business Number) and are registered for the GST, you may be able to claim the GST as an input tax credit (check with your accountant if you are unsure).

Is GST payable on Palladium?

Yes. GST remains payable on bullion or coins that are either a) not 99.99 percent pure (for gold and platinum) or 99.9% pure (silver) and b) palladium

How can I contact you?

Contact us now to learn more, ask a question or get in touch with our customer service team.

What are your trading hours?

Trading hours are 9:30 am to 4:00pm on Monday to Friday at our Adelaide office. Our Brisbane office is open between 10am and 4pm Monday to Friday.We will be closed over Christmas and New Years.

Why has my financial planner not mentioned precious metal before?

We are often asked why financial planners have not recommended precious metals.While we have huge respect for some independent financial planners, we would make the following observations:

  • Most financial planners operate with a limited portfolio of investment options, often packaged and provided to them by onw of the major finance providers. Precious metals are usually not an option for these planners.
  • Most financial planners operate on a trailling commission basis. Bullion does not earn free cashflow for either the investor or the manager, so financial planners are not able to take a trailing commission on precious metals.
  • Truly independent financial planners – those with a fee-for-service model – can be very astute, and often suggest a bullion holding as part of a portfolio, especially for clients with a low-to-moderate risk tolerance.

What is an ETF (Exchange Traded Fund)?

Exchange Traded Funds, or ETFs, are derivative products designed to make it easy for investors to trade in precious metals without having to store or handle physical metal.While that sounds great in theory, in practice we would always recommend taking delivery of, or storing, physical precious metal rather than risking your wealth in a financial instrument.

Here are the main things you should be aware of before you invest in an ETF:

  • The price of an ETF is determined by the market – it may not move in-synch with the underlying metal.
  • When you trade an ETF to access metal, you trust them to store the metal for you, but agree not to have any right to claim the metal.
  • If you buy ETF products, you are using the very financial system most precious metals investors are seeking to avoid.

Our advice? Stick with real physical metal. If you can’t hold it – don’t buy it.

I’m overseas, can I still order?

If you are based overseas we can take care of orders to most parts of the world.Simply contact us and we’ll look after you.

Even though we are based in Australia, our emphasis on speed and efficiency can often mean you’ll get hold of your bullion well before a supplier who’s far closer (physically).

And we’ll often save you money too.

A couple of things you may wish to be aware of if you are buying from overseas:

  • Australia is a very stable democracy with a strong banking and financial sector
  • Gold, Silver and Platinum are GST (Sales Tax) free so you won’t be charged tax on export/li>
  • Your personal details remain confidential, subject only to specific disclosure laws
  • City Gold Bullion is located in Adelaide, capital of minerals-rich South Australia
  • Should you wish to visit City Gold Bullion, Adelaide has an excellent international airport and connections to all continents.

Should I buy minted or cast bullion?

Minted vs. cast Gold bullion

Minted bullion is stamped out and polished, like a coin.The brand hallmarks are contained in the stamped out shape.

A cast bar is poured out from a melting pot into an ingot shape and “hot stamped” (branded) with a logo.

Minted bullion is a vastly superior product. It looks nicer, and because it’s minted by machine it’s very accurate and precise.

Because the casting process can be done anywhere it’s even more important to have a recognised brand in cast bullion then with minted bullion (hard to make without expensive specialist equipment).

Home made cast bullion?

We have even seen cast bullion made by people in their garages from time to time.

Because we are experienced we are able to spot a bar that we don’t recognise and become a little suspicious.

To the trained eye, these home-made bars look quite slightly odd shaped and usually have ripples and bumps in the metal.

This is a concern because the purity of the metal is unlikely to be at international standards, and this gold is very difficult to trade.

PAMP Suisse

For these reasons, and more, we recommend PAMP minted bars, which give you:

  • Minted gold with a perfect finish
  • A certificate of authenticity
  • LBMA certified quality at 99.99% (gold) and 99.9 (silver)
  • A brand that will be recognised anywhere in the world.

What size bullion should I buy?

City Gold Bullion is here to help you work out the ideal bar for your investment needs.Generally speaking bigger bars are a lot cheaper to buy than smaller bars because of the cost of minting or casting (which happens more often when dealing with small bars than with large bars).

However, if you are investing with a view to using gold on a transactional basis (for example, in the event of a financial collapse) it also makes sense to hold some smaller bars.

You may therefore also like to hold a mix of smaller bullion such as 1 ounce bars, and larger investment bars such as 1kg and the like.

What are your Terms of Business?

Please click here to read our Terms of Business.

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